WPCRM Support provides users with critical customer information in one place, breaking down barriers in communication and streamlining customer support
Supporting you to support others
Endlessly configurable. Effortlessly simple.
WPCRM’s Service Design module provides a best-practice structure for designing service offerings, metrics, processes and other aspects of the service management effort. Thanks to its built-in flexibility, the module makes it possible for service management teams to design their own service processes.
Service Automation
WPCRM Service Management provides workflow management functionality in the following areas:
Design
coordination
Service
catalog
Service level management
Availability management
Capacity
management
IT service continuity management (ITSCM)
Information security management system
Supplier
management
Information security management system
WPCRM Support offers a scalable and highly detailed service catalog system for defining your service processes. Here’s a look at the backbone of our robust configuration engine:
Automatic ticket routing
Notifications
Service Level Agreement (SLA) management
Asset management
Regional help desk management